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To find a specific fault code, try our Fault Code Search. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Drum Life Warning Message
The Print Counter Has Reached Near End of Life . When the Drum Cartridge reaches its end of life at (27,000 pages for Pro 416, 30,000 pages for Pro 421) the message 'Replace Drum' is displayed. If you do not have a Drum Cartridge, order one at this time. more...
- Paper Jams
Press the [Paper Supply] button on the Control Panel and confirm that all paper tray settings are correct. If the paper size and orientation in the selected paper tray does not match the paper size and orientation programmed in the machine, a paper jam will occur when a copy or print is made. Press the [Up] and [Down] arrow button to select [Paper Trays], and then press the [Enter] button. more...
- Clear Paper Jam Message
If the paper size and orientation in the selected paper tray does not match the paper size and orientation programmed in the machine, a paper jam will occur when a copy or print is made. Press the [Up] and [Down] arrow button to select [Paper Trays], and then press the [Enter] button. Press the [Up] and [Down] arrow button to select the required paper size and orientation, and then press the [Enter] button. more...
- E02 (Paper Jam Near the Fuser Unit)
If the paper size and orientation in the selected paper tray does not match the paper size and orientation programmed in the machine, a paper jam will occur when a copy or print is made. Press the [Up] and [Down] arrow button to select [Paper Trays], and then press the [Enter] button. Press the [Up] and [Down] arrow button to select the required paper size and orientation, and then press the [Enter] button. more...
- Black Lines on Copies When the Document Feeder is Used
more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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